Built for Stability. Backed by Real Support.

At ZEUSFULLY, we believe furniture and lighting are long-term investments in your home.

That's why our commitment doesn't end when your order is delivered.

Our Protection Program is designed to provide confidence before, during, and after your purchase through warranty coverage, shipping protection, replacement parts support, and responsive customer service.

Because trust should last longer than delivery day.

1. Warranty Coverage Overview

Warranty coverage begins on the date your order is delivered and applies only to products purchased directly from ZEUSFULLY.com.

Coverage applies to verified defects in materials, workmanship, or structural integrity that occur under normal residential use.

Warranty periods vary by product category.

2. Furniture Collection Protection

5-Year Structural Protection

Applies to:

  • Bed Frames

  • Kids Beds

  • Montessori Beds

  • Coffee Tables

  • Dining Tables

  • Desks

  • Chairs

  • Storage Furniture

  • Other Structural Furniture Products

Coverage Includes:

  • Structural frame failures

  • Manufacturing defects

  • Hardware defects

  • Weld failures

  • Material defects affecting product performance

  • Structural cracking resulting from manufacturing issues

If a covered defect occurs during the warranty period, ZEUSFULLY may, at its sole discretion:

  • Provide replacement parts

  • Repair the affected component

  • Replace the product

  • Offer another reasonable resolution

3. Lighting Collection Protection

5-Year Fixture Protection

Applies to lighting products that use replaceable bulbs, including:

  • Chandeliers

  • Pendant Lights

  • Wall Sconces

  • Track Lighting

  • Ceiling Fixtures

Coverage Includes:

  • Fixture structure

  • Mounting hardware

  • Metal components

  • Glass shades

  • Manufacturing defects

  • Finish defects resulting from production issues

Not Covered:

  • Light bulbs

  • Wear from normal use

  • Improper installation

4. Integrated LED Product Protection

2-Year Electrical Component Protection

Applies to products containing integrated LED systems, including:

  • LED Ceiling Fans

  • RGB Ceiling Fans

  • Smart Lighting Fixtures

  • Integrated LED Ceiling Lights

Coverage Includes:

  • LED module failure

  • Driver failure

  • Fan motor defects

  • Remote control defects

  • Electrical component defects caused by manufacturing issues

Integrated LED products contain electronic components that naturally experience wear over time and therefore carry a separate coverage period from standard lighting fixtures.

5. Shipping Protection & Delivery Coverage

To provide additional peace of mind during transit, ZEUSFULLY offers multiple layers of delivery protection.

Standard ZEUSFULLY Shipping Protection

All orders receive:

  • Reinforced packaging

  • Transit damage support

  • Missing parts assistance

  • Wrong-item resolution

If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery.

Please provide:

  • Order number

  • Photos of the product

  • Photos of the packaging

  • Description of the issue

Do not discard the packaging until your claim has been reviewed.

SEEL Shipping Protection

For customers who purchase SEEL Shipping Protection during checkout, additional coverage may be available for eligible shipping-related incidents, including:

  • Lost packages

  • Shipping delays

  • Transit damage

  • Other covered shipping events

Claims related to SEEL coverage are subject to SEEL's terms, conditions, and claim approval process.

For complete coverage details, please refer to your SEEL policy documentation provided at checkout.

6. Replacement Parts Support

Even when a product issue falls outside warranty coverage, ZEUSFULLY may be able to help.

Replacement parts may be available for eligible products, including:

  • Hardware kits

  • Slats

  • Glass shades

  • Mounting components

  • Remote controls

  • Other replaceable components

Availability may vary by product model and inventory status.

Additional fees may apply for non-warranty replacement requests.

7. What Is Not Covered

Our warranty does not cover damage resulting from:

  • Improper assembly

  • Misuse or abuse

  • Neglect

  • Accidents

  • Unauthorized modifications

  • Commercial or rental use

  • Improper maintenance

  • Exposure to weather or moisture beyond intended use

  • Normal wear and tear

  • Pet-related damage

  • Intentional damage

  • Cosmetic damage that does not affect product functionality

Examples include:

  • Scratches caused by sharp objects

  • Broken glass resulting from impact

  • Damage caused during moving or relocation

  • Stains caused by improper cleaning

  • Damage resulting from incorrect installation

  • Water damage

  • Fire damage

  • Electrical damage caused by improper wiring

8. Warranty Claim Process

To submit a warranty claim, please contact:

Email: support@zeusfully.com

Please include:

  • Order number

  • Product name

  • Description of the issue

  • Clear photos of the affected area

  • Any additional information requested by our support team

ZEUSFULLY reserves the right to review and verify all warranty claims before approving coverage.

Additional documentation may be required.

9. Our Commitment

We believe great customer support is more than approving refunds.

Whenever possible, our goal is to solve problems through practical solutions such as replacement parts, product replacements, or technical assistance.

Even when an issue falls outside warranty coverage, our team will do our best to help customers find a reasonable solution.

Because dependable products should come with dependable support.

Contact Us

Questions about warranty coverage or product support?

Email: support@zeusfully.com

Our team is here to help.

ZEUSFULLY

Built for Stability. Designed for Life.