Refund policy

At ZEUSFULLY, we stand behind the quality of our products and aim to provide a fair and transparent return experience. Because we specialize in large furniture items, please review the following policy carefully before making a purchase.

By placing an order on zeusfully.com, you automatically acknowledge, understand, and agree to be bound by all the terms, conditions, and fees outlined below.

For shipping details, please refer to our Shipping Policy.
For payment-related terms, please see our Payment Policy.

Return Eligibility

We offer a 30-day return window from the date your order is delivered.

To be eligible for a return:

  • The item must be unused, unassembled, and in original condition
  • The item must be returned in its original packaging
  • Proof of purchase (order confirmation or receipt) is required

Returns that do not meet these conditions may be refused.

Return Address & Return Authorization

To ensure your return is processed correctly and efficiently, all returns must be approved by our support team before being sent back.

Important Return Instructions

  • Do not send items back without prior return authorization.
  • Unauthorized returns may be refused or delayed.
  • Return warehouse assignment depends on your order’s original fulfillment location.
  • Our support team will provide the correct return warehouse address after your return request is approved.

U.S. Return Warehouse Locations

Approved returns may be directed to one of our U.S. warehouse facilities, including but not limited to:

West Coast Return Warehouses

Rialto, CA
2000 W BaseLine Rd
Rialto, CA 92376

Highland, CA
7820 Victoria Avenue
Highland, CA 92346

Jurupa Valley, CA
10385 San Sevaine Way, Suite A
Jurupa Valley, CA 91752

Montclair, CA
5377 Brooks St
Montclair, CA 91763

East Coast Return Warehouses

East Windsor, NJ
51 Commerce Dr
East Windsor, NJ 08512

East Windsor, NJ
2615 US Route 130
East Windsor, NJ 08512

New Brunswick, NJ
780 Jersey Ave
New Brunswick, NJ 08901

Central Return Warehouse

Stafford, TX
10643 W Airport Blvd Suite 400
Stafford, TX 77477

Return Processing Notice

Please allow 3–5 business days for return inspection and processing after the returned item is delivered to our warehouse.

Refunds will be issued according to our Refund Policy once inspection is completed.

Non-Defective Returns 

Due to the high cost of shipping large furniture items, returns for non-defective reasons (such as change of mind, incorrect selection, or no longer needed) are accepted under the following conditions:

  • A restocking fee of 25%–30% will be deducted from the total order amount
  • Customers are responsible for return shipping costs
  • The item must be returned in original condition and packaging

This fee reflects logistics, handling, and warehousing costs associated with large-item returns.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item arrives:

  • Damaged
  • Defective
  • Incorrect (wrong item received)

You must contact us within 48 hours of delivery.

To process your claim, you must provide:

  • Clear photos of the damaged item
  • Photos of the packaging (including outer box)
  • Proof of the issue

Do not discard the packaging or product until the claim is reviewed.

Once verified, we will offer an appropriate resolution, which may include:

  • Replacement
  • Partial refund
  • Full refund

Return Process

To initiate a return, please contact us at:

Email: support@zeusfully.com

Include the following:

  • Order number
  • Reason for return
  • Supporting photos (if applicable)

Returns must be approved before being sent back.
Items returned without prior authorization will not be accepted.

Order Cancellation (Cooling-Off Period)

You may request to cancel your order within 12 hours of purchase.

After this period, orders may already be processed or prepared for shipment and cannot be canceled.

Please refer to our Payment Policy for more details.

Refund Processing

Once your return is received and inspected:

  • You will be notified of approval or rejection
  • If approved, refunds will be issued to your original payment method within 5–10 business days

Please note:

  • Original shipping fees (if any) are non-refundable
  • Restocking fees (if applicable) will be deducted

Processing times may vary depending on your bank or payment provider.

Non-Returnable Items

We do not accept returns for:

  • Used or assembled items
  • Items not in original condition
  • Clearance or final sale items
  • Gift cards

Important Notes

  • Large furniture items may be shipped in multiple packages, which may arrive separately
  • We are not responsible for return delays caused by incorrect shipping information
  • Unauthorized returns may be refused or subject to additional fees

For full delivery details, please see our Shipping Policy.

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: support@zeusfully.com